Refund & Cancellation Policy

1. Appointments & Bookings

A non-refundable deposit is required to secure all appointments. This deposit will be applied toward your total service cost. Appointments are booked on a first-come, first-served basis. Final payment is due at the time of service.

2. Rescheduling & Cancellations

We kindly ask that you provide at least 48 hours' notice to reschedule or cancel your appointment. Cancellations made with less than 48 hours’ notice will result in forfeiture of the deposit. No-shows or same-day cancellations may be subject to a full charge and will not be rebooked without a new deposit.

3. Late Arrivals

Please arrive on time for your appointment. Clients who arrive more than 15 minutes late may need to reschedule and will forfeit their deposit.

4. Refunds

Due to the nature of permanent makeup services, all payments are non-refundable. Results will vary based on skin type, lifestyle, and aftercare. Additional sessions may be required to achieve desired results, and no specific outcome can be guaranteed.

5. Touch-Ups

Touch-ups are not included in the initial service price unless otherwise stated. It is the client’s responsibility to schedule and attend their touch-up session within the recommended time frame.

For more detailed information, please refer to our Terms and Conditions.

Questions?

We’re happy to help. Please reach out via email at trueframebeauty@gmail.com.

Thank you for choosing TrueFrame Beauty — where we frame confidence, beautifully and professionally.